So, the marketing gurus have convinced you that you need some
kind of free offer to be successful online. Doesn't matter if
you create your own giveaway goodie or use an existing one,
you need a "draw".
What they often forget to tell you is that HOW you promote your
freebie is just as important as WHAT you give away. Here are a
few cautionary tales to illustrate the perils and pitfalls of
free offer marketing:
CHALLENGE #1: Sometimes you can't give it away. This happened to
a friend who runs a cafeteria. A soft drink distributor had some
extra product so, as a good-will gesture, he gave her a dozen
bottles to do with as she pleased. She put them in a box with a
sign reading Free Coke Products. At lunchtime, she was inundated
with customers asking "Whaddya mean, free?" and "Is this some
kinda gimmick to get us to switch brands?" and - my favorite -
"Free? How does that work?"
You can assuage the Doubting Thomases and Tinas by explaining
your offer clearly and stating WHY it's free.
CHALLENGE #2: "If it's free, it must be garbage." This is an
extension of the previous example. The fact is that people aren't
used to getting something they actually want and need without
paying for it. But they ARE used to getting free junk they don't
need and didn't ask for, so they assume your gift must be
substandard.
You can combat this reaction by ensuring your promotional item has
real value. Also, consider displaying testimonials from satisfied
recipients of your freebie and, if possible, placing a dollar
value on it. For example, I tell my site visitors that other
writers charge up to $600 for the website content analysis I give
away for free. And I tell them WHY I do it that way.
CHALLENGE #3: Free is good but you gotta pay the bills. A
webmaster recently asked me to help him figure out what was
wrong with his website. It enjoys a high search engine ranking
and decent traffic but has yet to generate a single sale. One
quick look at his content told the story. His message was
entirely focused on his free services with only one small link
at the end of the page to alert the intrepid reader to a
shopping opportunity ahead.
Yes, freebies make people very happy, but a quality product sold
at a fair price by a vendor who offers great service with a
guarantee also makes people happy. So don't bury your sales pitch
under your free offer hoping that people will take the time to
dig it out. They'll just grab the freebie and run! Your offer
should either bring people to your product pages or put them on
your opt-in mailing list for future contact.
You've gone to a lot of trouble to come up with a promotion that
has value, appeals to your target market and enhances your
reputation. To ensure that it's actually performing, look at it
through the eyes of your prospects.
If you find yourself thinking, "Hmm, that's not much of a gift"
or "What's the catch?" it's time to redefine the way you give
away your giveaway.
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